Returns - Our apparel is custom printed by our vendor and any returns will incur a 10.00 restocking fee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges - Exchange due to size or color will need to be returned back to My Pitbull Shop at the customers cost before replacement is sent. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Defective Items - Will be replaced at no cost. If you received a defective item, please take a photo of the defect and email firstname.lastname@example.org.
Gifts - If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if shipping was covered by My Pitbull Shop.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional non-returnable items:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.